This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Recommends and designs slot floor configurations.Stay informed of changes in the casino environment to best serve the objectives of the organization and adjusts service strategy accordingly.Regularly reviews and updates every respective department policies and procedures to ensure practices are relevant and up-to-date.Research, development, evaluation, and implementation of new services, products, and technology to ensure the Slot Marketing team maintains competitive position in the market.Produces and improves periodic Slot Performance Analysis, identifying opportunities for service and product improvement.Develop, implement, and maintain a meaningful internal shop process for the entire Slots department to support improvement and address issues within GEM.Develops and implements programs for the Slot Marketing and M life Desk teams that increase and improve employee engagement and guest service and aligns with all property and company goals.Interacts with other Department heads in all phases of planning slot events, etc.Drives Slot Marketing and M life Desk operations performance through the analysis of KPI’s.Supervises M life Desk employees in all aspects of operation including staffing, scheduling special events and promotions, etc.Manages the departmental budget for respective areas and represents the department in the monthly Financial Review., for M life desk and Slot Marketing personnel
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Oversees decisions on hiring, discipline, vacations, terminations, training etc.Oversee all of Mlife Desk operations, Slot Marketing training and development, Guest Experience Monitor (GEM) evaluation & recovery.